Reference

How 12win8 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account with 12win8, how we use it, and the steps we take to keep it private.

Account data protectionPayment activity privacyCookie controlsData access requestsRetention policy

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DATA HANDLING PRACTICE

How We Protect and Manage Your Account Data

Data protection is built into how the account system operates, not added as an afterthought. From the moment you complete registration to each time a payment clears through Boost or GrabPay, your information moves through encrypted connections. These four areas cover the practices that matter most to account holders.

Account Security

Your login credentials are stored in hashed form and never exposed in plain text. OTP verification is required for sensitive account changes, adding a step that blocks unauthorised access.

Cookie Controls

We use session cookies to keep your lobby state intact while you browse. You can adjust cookie preferences through your browser settings at any time without affecting your account login.

Payment Data Handling

Transaction references from Touch 'n Go eWallet, DuitNow and FPX are logged against your account wallet but are not shared with unrelated third parties. Payment data is used only for reconciliation and dispute resolution.

Data Retention and Deletion

We keep your account records for the period required by applicable law. Once that period ends and your account is closed, data is removed from active systems on a rolling schedule.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you need to exercise a data right — whether that is accessing your records, correcting an error or querying how a specific payment transaction was logged — our support team handles these requests directly. Responses are provided through the same channel you used to contact us, so keep that window open.

Live Chat Open the chat widget on any page of 12win8 to reach the support team. State your account ID and the specific data query so we can locate your records quickly.

Email Support Send a written privacy request to our support email address listed in your account settings. Include the transaction reference or date range for payment-related queries.

Account Help Centre Log in, head to the Help section in your account dashboard and submit a data-request ticket there. This route lets you track the status of your request directly.

What Data We Collect and Why We Use It

12win8 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect the name, contact details and account credentials you submit. During account activity, we log transaction records tied to payment methods you use — Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX. This data is used strictly for account management, payment

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processing and verifying that access complies with applicable local law. We do not sell your personal data to third parties. Aggregated, non-identifiable usage data may be shared with analytics partners to improve how the lobby functions on your device. For players in Kuantan or elsewhere in
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Malaysia, the same data rules apply regardless of which payment method you use. We retain your account data for as long as your account remains active and for a further period as required by applicable law. You may request a copy of the data held on
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your account, or ask us to correct inaccurate records, by contacting support directly. Any request to delete your account data will be assessed against legal retention obligations before we action it.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on 12win8

These are the questions we hear most often when account holders want to understand their data rights, how payment records are stored, and how to make a formal request.

We collect the name, email address, phone number and account credentials you enter at registration. Payment method identifiers such as your Touch 'n Go eWallet or GrabPay reference are added when you make your first transaction.

Yes. Submit a data-access request through live chat or your account Help section. We will compile the records held on your account and deliver them to you via your registered contact details.

We do not sell payment data. Transaction records from Boost, GrabPay or FPX are shared only with the payment processor handling that transaction and with auditors where law requires it.

Contact support through live chat or email and specify which field holds the error. Our team checks your account records and makes corrections within a reasonable period, notifying you once done.

Data is retained for the period required under applicable law following account closure. After that, records are removed from active systems. The exact period depends on the legal requirements in your region.

Session cookies keep your lobby session active as you browse. You can disable non-essential cookies through your browser settings. Disabling session cookies may affect how the lobby loads on your device.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoMalacca Strait Slots

How 12win8 Handles Your Personal Information

How We Protect and Manage Your Account Data

Account Security

Cookie Controls

Payment Data Handling

Data Retention and Deletion

Reach Us About Your Privacy Rights

Common Questions About Your Privacy on 12win8

01 What personal data does 12win8 collect when I register?

02 Can I see all the data 12win8 holds on my account?

03 Does 12win8 share my payment data with other companies?

04 How do I ask 12win8 to correct wrong information on my account?

05 How long does 12win8 keep my account data after I close my account?

06 Does 12win8 use cookies, and can I turn them off?

Privacy Policy

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